Terms and Conditions



Under no circumstances should you book a joiner/carpenter/fitter/decorator prior to receiving and checking your complete order.

Checking your goods

Every effort is made to supply you with the correct door in perfect condition. However, on occasion, errors are made or a product may not be up to standard. It is imperative that you check your doors for any potential faults prior to commencing any alterations. Should your goods be delivered, it will be necessary to check them for any visible damage or faults before signing a delivery/consignment note, should there be any discrepancies, the word “Damaged” must be written on the driver’s notes. Any polythene wrapping on a suspect item must not be removed until the matter is resolved. Please retain any pallets or packing should a return be required.


Claused Signatures

No liability whatsoever will be taken by Doors R Us Ltd. or our chosen carrier when a clearly signed POD (Proof of Delivery) note has been obtained and the words “not checked” or “unexamined” (or words to the same effect) shall not render the company liable for any shortage or damage subsequently discovered.

Standard items (Items ordered in at request of the customer)

Any goods ordered will entail a 25% Administration/Re-stocking fee should the order need to be cancelled; this will be applicable 24 hours from receipt of payment. In the rare occurrence that an item is damaged prior/during dispatch and a replacement/repair is necessary the original lead time may be re-instated from the date the damage was reported. Any delivery or collection dates quoted are approximate only and Doors R Us Ltd. is not liable for any delay in delivery of goods however caused.


Standard Doors returned for any reason other than “not fit for purpose” or damaged will be subject to 25% restocking fee. Goods are inspected by our staff before dispatch, should a customer arrange their own transport, they do so at their own risk, we cannot be held responsible for goods in transit, other than for carriers contracted to us. You must arrange and pay the cost of insuring and returning the good to us, or at your request we can collect the goods and deduct the delivery and return cost from the refund.

Special Order Items

(Bespoke/Custom Made) Specifications and requirements e.g. size & timber types are final at receipt of order, changes cannot be made any time after. Should a special order item/s need to be cancelled prior to delivery 70% of the original order value will be retained. Under no circumstances can a special order item be returned once delivered, the only exception is that of a warranty replacement. Any delivery or collection dates quoted are approximate only and Doors R Us Ltd. is not liable for any delay in delivery of goods however caused.

Storage of Goods

Doors must be stored in a cool dry atmosphere and kept flat. Doors should not be unwrapped or hung in damp or newly plastered rooms or suddenly exposed to central heating or other forms of direct heat. Avoid fitting or placing doors close to radiators as this will warp, bow or split your door.

Consequential Losses

Should the product purchased by you deteriorate or fail due to a manufacturing fault then we will replace the product or refund you the amount that you originally paid. We are not responsible for payment of consequential losses (including fitting and/or finishing costs) arising from a product failure.

Notification of queries and/or complaints

If you have any complaints, please send them direct to us via e-mail at sales@doors-r-us.co.uk or by post at:
Treviot House 186 -192 High Road Ilford Essex IG1 1LR

Reservation of title clause

Notwithstanding delivery of the Products to the Buyer ownership of the Products (both legal and equitable) will not pass to the Buyer but will remain vested in the Seller until full payment has been received by the Seller in respect of all outstanding monies by the Buyer to the Seller.

Door Warranty information

Goods supplied by Doors R Us Ltd are guaranteed from defects in manufacture for twelve months from the date of receipt, any claims against extended warranties offered by our suppliers must be taken up with them directly, Doors R Us Ltd will supply contact details, but will not be liable or become involved with any such claims. The Warranty supplied with your product applies to goods installed on UK Mainland only. Warranties apply to goods/product which have been treated/decorated and installed in accordance with the manufacturers and our instructions. Doors should be stored flat in a ventilated area away from new plaster or concrete. It is recommended that doors are not reduced by more than 6mm from any edge. Do not fit mortice locks in rail joints. Under no circumstances should any door be finished with water based solutions as severe damage can occur. Minor swelling and shrinking of wood parts is not a defect within the meaning of this limited warranty, but it is a normal characteristic of wood that may occur with variation in climatic and atmospheric conditions such as humidity and temperature. Warp in the plane of the door itself will be considered a defect only if it exceeds 6mm when measured as deviation from a straight edge on the suspected concave surface of the door in its installed position.


In the event of a default of this Agreement, these Terms and Conditions of Sale shall be governed by English law.


Doors R Us Ltd